How Does it Work?

Welcome to Urgent Paws! We understand that navigating your pet’s healthcare needs can be a concern, and we’re here to make the process as smooth as possible. Below is a step-by-step guide to help you understand how it works when you bring your pet to Urgent Paws for care.

Step 1: Join Our Waitlist

Booking an appointment at Urgent Paws is easy and convenient. Please either call to request an appointment, or join our waitlist online. We also accept walk-ins for the things that cannot wait. Our team is ready to provide prompt and compassionate care for your furry friend.

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Step 2: Arrival at Urgent Paws

On the day your pet is sick, request an appointment online or give us a call. Clients will be put into a virtual queue and can wait in the comfort of their own homes. We will send you a text when it’s time to head over with your pet. When you arrive, our welcoming team will be ready to assist you. For urgent matters during our business hours, walk-ins are also welcome.

Step 3: Check-In Process

Once you arrive, our friendly staff will guide you through the check-in process. Be prepared to provide some basic information about your pet’s symptoms, medical history, and any concerns you may have.

Step 4: Consultation with Dr. Richard Dean

Your pet will be seen by our experienced veterinarian, Dr. Richard Dean. He will conduct a thorough examination, discuss your pet’s symptoms, and recommend necessary diagnostics or treatments. Estimates will be provided to all patients. Dr. Dean’s compassionate approach ensures your pet receives the care they need.

Step 5: Diagnostic Testing

If required, diagnostic tests such as X-rays, ultrasounds, or lab work may be conducted. Urgent Paws is equipped with state-of-the-art facilities to provide timely and accurate results.

Urgent Care Services

Step 6: Treatment Plan and Care

Based on the examination and diagnostic results, Dr. Dean will develop a personalized treatment plan for your pet. You’ll be informed about the recommended course of action, medications, and any follow-up care needed.

Step 7: Collaboration with Your Regular Vet

We believe in collaborative care. If your pet has a regular veterinarian, we will promptly share all diagnostic results and treatment information, ensuring continuity of care for your furry friend. Your Veterinarian will have records in hand by the opening of the next business day.

Step 8: Follow-Up and Continued Support

After your visit, we encourage you to follow up with your primary veterinarian, however we will provide guidance on post-visit care and any necessary rechecks if you prefer to stay with the same doctor for the issue.

At Urgent Paws, we strive to make your pet’s visit a positive experience. If you have any questions or concerns about the process, feel free to reach out to our team or check out our FAQs, where your questions may already be answered. We’re dedicated to the health and well-being of your furry family members.

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Frequently Asked Questions

How does Urgent Paws communicate with my primary care veterinarian?

Communication is essential for comprehensive care. We ensure seamless collaboration by promptly sharing all diagnostic results and treatment information with your primary care veterinarian.

What are your hours of operation?

Urgent Paws is open six days a week, excluding Wednesdays. Our operating hours are from 9 AM to 1 PM and 5 PM to 9 PM. We are committed to providing care during times that accommodate your schedule.

What type of cases does Urgent Paws treat?

Urgent Paws specializes in non-life-threatening conditions, including illnesses, injuries, and cases where your pet is not feeling well. Check our Services page for a comprehensive list of conditions we treat.

What types of pets does Urgent Paws care for?

Urgent Paws provides care for both cats and dogs. Our experienced veterinary team is dedicated to the well-being of your furry family members.

What if my pet requires hospitalization or advanced surgical care?

In cases where hospitalization or advanced surgical care is needed, we work closely with nearby veterinary hospitals to ensure your pet receives the specialized care required. Our team will guide you through the referral process and collaborate with the hospital for continued treatment.

What types of medical issues can Urgent Paws address for my pet?

Urgent Paws is equipped to handle a range of non-life-threatening conditions, including illnesses, injuries, and various health concerns. Whether your pet is sick, injured, or experiencing discomfort, our experienced veterinarians are here to provide prompt and compassionate care.

Can I bring my pet to Urgent Paws without an appointment for non-emergency situations?

Yes, Urgent Paws welcomes walk-ins for urgent care services. While appointments are recommended whenever possible, we understand that non-emergency situations can arise unexpectedly, and we are here to provide timely care.

What types of injuries and illnesses can Urgent Paws treat?

Urgent Paws is equipped to address a variety of injuries and illnesses in pets, including minor injuries, infections, mild to moderate illnesses, and other urgent but non-life-threatening medical concerns.

Are there specific cases or conditions that Urgent Paws does not handle?

Urgent Paws is not equipped to handle critical situations such as severe trauma (e.g., hit by a car), amputations, overnight hospitalization, pneumonia, or advanced kidney failure. For these types of critical cases, we recommend seeking care at a specialized veterinary hospital or emergency facility.

How can I reach Urgent Paws for non-critical pet health concerns?

For non-critical inquiries, you can reach Urgent Paws during regular business hours at [Main Phone Number]. Our team is here to assist you with general health concerns, appointment scheduling, and any non-urgent matters related to your pet’s well-being.